All our products offer the manufacturer's direct guarantee. Explicitly outside the manufacturer's warranty are products that have been manipulated, hit or damaged due to incorrect use.
Right of withdrawal
If a customer wishes to exercise his right of withdrawal, he must inform the store before canceling the order. The return period is 14 calendar days, once this period has ended, no return process can be carried out.
If the merchandise requires change due to error or mistake, ENVOL GRAPHIC, S.L. You can change the product if the return is due to an error or mistake of material by the customer, that is, the customer made a mistake when placing the order.
To proceed with the return, it is very important and mandatory that the product maintains the packaging and is not open, because otherwise, the change cannot be made.
In the event that the error belongs to the client, it must be sent to ENVOL GRAPHIC, S.L., and the client assumes the shipping costs. You must attach a copy of the invoice and if everything is correct, ENVOL GRAPHIC, S.L., will proceed to refund the order.
ENVOL GRAPHIC, S.L. offers its customers the possibility to choose between several different payment methods:
If you choose this payment method, you will enter the secure website of our financial institution, where you will be asked for your card number and expiration date.
For your peace of mind, our financial institution guarantees absolute security, since both your personal data and your card data are encrypted thanks to the secure SSL server provided.
Your credit card details are not recorded in any database, but go directly to the Bank's POS (Point of Sale Terminal).
Likewise, at no time ENVOL GRAPHIC, S.L. You receive your card details, only the confirmation of your payment.
Cash on delivery (only for Spain):
You will receive your order at the chosen address and you must make the payment to the carrier that delivers it. A minimum of €2 will be charged for Cash on Delivery Expenses and from there 6% of the total invoice will be applied.
You can make a deposit or bank transfer from your own bank to the account that our company has opened for this purpose. To expedite the delivery of your order, you must send us proof of your payment by e-mail to email@example.com or by fax to 938605496. It is essential that you indicate the number of your order when making the transfer in order to identify your payment.
Prices and shipping
The prices of the services or products shown on www.envolgraphic.com do not include 21% VAT or shipping costs. The published prices are in Euros and are valid except for typographical errors. All prices include VAT applicable on the day of the order, any change in the VAT rate will be automatically applied to the prices of the products on sale.
Unless stocks run out, orders will be shipped immediately and you will have the product within 24-48 hours.
If you want your order to be sent by a specific transport agency, please notify us via e-mail and we will gladly attend to your particular case.
The indicated delivery times are for guidance only and ENVOL GRAPHIC, S.L. he will endeavor to respect them; however, as it is a service offered by third parties, its delay does not imply the cancellation of the order or any compensation.
By accepting a remote connection through technical intervention, the client authorizes the data contained in their computer equipment, to solve any incident related to computer equipment, to be processed by ENVOL GRAPHIC, S.L. in accordance with Organic Law 15/99 of December 13 on the Protection of Personal Data.