Right of withdrawal
If a customer wishes to exercise his right of withdrawal, he must inform the store before canceling the order. The return period is 14 calendar days, once this period has ended, no return process can be carried out.
If the merchandise requires change due to error or mistake, ENVOL GRAPHIC, S.L. You can change the product if the return is due to an error or mistake of material by the customer, that is, the customer made a mistake when placing the order.
To proceed with the return, it is very important and mandatory that the product maintains the packaging and is not open, because otherwise, the change cannot be made.
In the event that the error belongs to the client, it must be sent to ENVOL GRAPHIC, S.L., and the client assumes the shipping costs. You must attach a copy of the invoice and if everything is correct, ENVOL GRAPHIC, S.L., will proceed to refund the order.